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Customer Service Representative - State Farm Agent Team Member Macon, GA

Customer Service Representative - State Farm Agent Team Member

Full Time • Macon, GA
ROLE DESCRIPTION: 
As a Customer Service Representative with Alan Parker State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit.  

RESPONSIBILITIES: 
  • Establish customer relationships and follow up with customers as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, claim submissions and billing clarification.
  • Support licensed team members administratively, including setting appointments.
  • Enhance office organization.
  • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business. 
QUALIFICATIONS:
  • Dedicated to customer service
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members
  • Proactive in problem-solving
  • Experience in office administration or sales is preferred
BENEFITS:
  • Hourly pay 
  • Growth potential/Opportunity for advancement within my office
Compensación: $15.00 per hour




 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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